Many Ukrainians lost their documents when they were forced to evacuate from the war zone.

To restore a passport, you must go through an identification process. It may be more complicated if the person cannot provide another document that contains his or her photo. The State Migration Service explained how the identification procedure works in such cases.

The fact that a person is a citizen of Ukraine can be verified using the Unified State Demographic Register, available records of the SMS, as well as other information databases.

The verification process takes into account all information provided by the applicant. If it is not possible to identify a person based on the information received, the procedure for interviewing witnesses specified by the applicant shall be applied. This procedure can be performed via videoconferencing.

During the videoconference, the witness must present documents proving his/her identity and confirming Ukrainian citizenship or the special status of a family member. Copies of these documents are sent to the e-mail address of the territorial unit/division of SMS conducting the videoconference.

The SMS employee records the videoconference. The recording is attached to the application form submitted for a new passport.