These tips were prepared as part of the All-Ukrainian Mental Health Program ” How Are You?” at the initiative of First Lady Olena Zelenska.

• Approach the person calmly and greet them. Introduce yourself and offer your assistance.
• Ensure that the individual can hear you. Evaluate their condition. If they are crying, shaking, or unresponsive to your words, it may signal severe stress.
• To effectively communicate, pay attention not only to your words but also to your facial expressions, gaze, and gestures.
• Keep eye contact.
• Speak softly and calmly, avoiding speaking too loudly.
• If the person contacts you, provide them with orientation. Offer them water, food, or a blanket to keep them warm.
• Listen to them and suggest that they see a doctor.
• If someone declines assistance and prefers solitude, allow them some time.