Disorientation is when you don’t know where you are or what’s going on around you.

Signs of disorientation include confusion and being unable to think clearly.

To help someone confused, experts suggest the following:

– Make sure the person can see and hear you. For example, say: “My name is (state your name).” What’s your name?

– Support the person. Show they are not alone. “I’m here with you.”

– Change the subject: ask about the date, events, where they live, or their phone number.

– Describe the situation to the person. Tell them what to do next. For example, say, “Let’s get up and go to the shelter.”

– Help the person take care of themselves. For example, “Pour some water and drink it.”

– Call for help. If you can’t find your loved ones or need medical help, call the police at 102 or an ambulance at 103. Or call 112.

The algorithm for providing initial psychological assistance in the event of disorientation has been published in a barrier-free guide created at the initiative of First Lady Olena Zelenska.